Return & Refund Policy

At Sultanz, we’re committed to delivering premium-quality mangoes with care and freshness. Due to the perishable nature of our products, we do not offer returns. However, we offer replacements for Elite Boxes only in cases where the product arrives damaged, spoiled, or significantly different from what was promised.

To initiate a claim, please contact us within 12 hours of delivery and provide clear photos of the issue. Our team will review your request and respond promptly.

For faster support, reach out to us via:
📱 WhatsApp: 0310-8717 666
📧 Email: sultanzfoods@gmail.com

Customer satisfaction is at the heart of what we do — we thank you for trusting us with your mango moments.

FAST DELIVERY

2–4 day shipping across Pakistan

GIFT-READY PACKAGING

Premium wooden boxes made for gifting.

FRESHNESS PROMISE

Packed within hours of harvest

Frequently asked questions

Yes, we offer Cash on Delivery across Pakistan. You can also choose to pay via bank transfer or digital wallet for convenience.

We usually dispatch your order within 24 hours. Delivery takes 2–4 working days, depending on your city and courier availability.

Absolutely! Our mangoes are handpicked directly from farms and naturally ripened without any chemicals to ensure the best taste and quality.You can also get complete processing video for your boxes if you order 50+ elite boxes.

Yes! Our premium & elite wooden boxes are specially designed for gifting. You can contact with us on whatsapp for further details.

We take great care in packing, but if your box arrives in bad condition, contact us within 12 hours with photos and we’ll assist you with a replacement or partial refund.
(for elite box only)

Return & Refund Policy